Refund Policy

Refund & Return Policy

Effective Date: October 2026
Website: [playwithchethan.com](https://playwithchethan.com)

Thank you for purchasing digital simulation modifications, liveries, and 3D assets on PLAY WITH CHETHAN. We strive to provide top-quality digital assets for simulator games (including BUSSID, BUSSIN, ETS2, GTA, and others).

Because our products are irrevocable digital software and downloadable goods, please review our refund terms carefully before completing any transaction.

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1. Digital Products Nature & "No Refund After Download" Policy

• Instant Digital Fulfillment: All items sold on PLAY WITH CHETHAN are non-tangible, digital downloadable files (such as .bussidmod, .scs, .zip, .rar, .png texture liveries).
• Consummation of Delivery: Once a download key, access permission, or direct download link has been granted and accessed through your User Dashboard, the digital product is deemed fully delivered and consumed.
• General No-Refund Rule: Per standard digital software commerce rules and consumer protection guidelines for digital content, we do not offer unconditional refunds or returns once the file has been downloaded or added to your account library.



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2. Valid Grounds for Refund Eligibility

Refunds or transaction reversals may be granted strictly under the following exceptional circumstances:

1. Multiple / Duplicate Deduction: If a payment gateway glitch results in your account being debited multiple times for the exact same order or mod.
2. Payment Deducted but Access Not Granted: If your account or UPI was debited, but due to an unresolvable technical failure, the purchased mod was never activated in your User Dashboard, and our technical support team is unable to manually grant access or supply an alternate download link within 24 to 48 hours of your report.
3. Corrupted or Defective File: If the downloadable file is fundamentally broken or corrupted on our servers, and our technical team cannot provide a working replacement or fix within 48 hours after receiving diagnostic proof.



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3. Ineligible Cases (Non-Refundable Circumstances)

Refund requests will NOT be approved in the following cases:

• Change of Mind: You changed your mind, no longer want the mod, or purchased the mod by personal accident after downloading it.
• Hardware / System Incompatibility: Your mobile device, tablet, or PC does not meet the minimum hardware specifications required to run the parent game smoothly (e.g. low RAM lag in BUSSID/ETS2).
• Game Version Mismatch: Your installed game version is incompatible with the mod version clearly specified on the product description page.
• Lack of User Technical Knowledge: Inability or refusal to follow our step-by-step installation tutorials or video guides for importing mods into the game.
• Account Sanctions: Mod access revoked due to violations of our Terms of Service (e.g., unauthorized file sharing, redistribution, or fraud).



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4. How to Request a Refund (Step-by-Step)

If you meet the eligibility criteria outlined in Section 2, you must submit a formal refund request within 48 hours of the transaction timestamp.

Please provide the following details:

• Order ID / Invoice Number (visible under My Orders)
• Registered Email Address & Phone Number
• Payment Gateway Transaction ID / UPI Reference (UTR) Number
• Screenshot of Payment Confirmation & Error Description

Submit your claim via:

• Official Dispute Portal: [File a Complaint](/pages/complaint.php)
• Customer Support Email: [playwithchethan@gmail.com](mailto:playwithchethan@gmail.com)
• WhatsApp Helpline: +91 8978045636



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5. Refund Processing Timeline & Mode of Payout

• Review SLA: Refund requests are reviewed and verified by our finance team within 24 to 48 business hours.
• Mode of Refund: Approved refunds are initiated immediately and credited strictly back to the original source of payment (e.g., original UPI ID, debit card, credit card, or net banking account). No cash refunds or third-party transfers are permitted under banking anti-money-laundering regulations.
• Bank Credit Time: Depending on your issuing bank or payment gateway (Cashfree/Razorpay/UPI), funds typically reflect in your account within 5 to 7 business banking days.

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6. Chargebacks & Fraudulent Disputes

Initiating unauthorized payment disputes or chargebacks with your bank without contacting our customer support team first constitutes a breach of our Terms of Service. Such actions will result in immediate suspension of your PLAY WITH CHETHAN account, forfeiture of all digital licenses, and potential blacklisting across our payment gateway partner network.