Privacy Policy

Privacy Policy

Effective Date: October 2026
Website: [playwithchethan.com](https://playwithchethan.com)

At PLAY WITH CHETHAN, safeguarding the privacy, confidentiality, and security of our users' personal data is of paramount importance. This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you access our website, purchase digital gaming modifications, or interact with our creator community.

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1. Information We Collect

We collect personal data that you voluntarily provide when interacting with our platform, as well as automated diagnostic information:

• Account Registration Information: Full Name, Username, Email Address, and Phone Number.
• Order & Transaction Records: Purchased mod titles, Order IDs, Transaction Reference Numbers (UTR), date and time of purchase, and license download timestamps.
• Payment Data: Payment transactions are securely processed by RBI-licensed payment aggregators (such as Cashfree Payments, Razorpay, or direct UPI payment rails). We do NOT store your sensitive financial credentials (such as credit/debit card numbers, CVV codes, or net banking passwords) on our servers.
• Creator Partner Details: For approved creators, we collect payout preferences (UPI ID / Bank Account details) and portfolio credentials.
• Technical & Device Information: IP address, browser type, device operating system, referring URL, and session analytics collected via cookies to safeguard the platform against DDoS and fraudulent download abuse.



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2. How We Use Your Information

We use your information exclusively for legitimate platform operations:

• Provisioning your digital mod purchases and activating download access in your dashboard.
• Processing order confirmations, digital receipts, and customer support inquiries.
• Sending essential service notifications (e.g. account verification OTPs, password resets, mod security updates).
• Detecting, preventing, and addressing fraudulent activities, unauthorized file redistribution, and cyber threats.
• Improving platform user interface, download speeds, and server stability.



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3. Cookies, Analytics & Third-Party Advertising

• Functional Cookies: We use session cookies to keep you logged in and maintain your shopping cart items.
• Web Analytics: We may utilize Google Analytics or Cloudflare Web Analytics to understand website performance and page traffic trends without identifying individual visitors.
• Third-Party Advertising: We may partner with third-party advertising networks (such as Google AdSense). These third-party vendors may use cookies (including the DoubleClick cookie) to serve ads based on your prior visits to our website or other internet sites. You can opt out of personalized advertising by visiting Google's Ads Settings.



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4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We disclose data only in the following limited situations:

• Payment Service Providers: To process transactions and verify payments.
• Legal & Law Enforcement Mandates: When required by Indian law, court order, or governmental authorities to comply with legal processes or protect the rights and safety of PLAY WITH CHETHAN and its community.



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5. Data Security & Storage

• All data transfers across PLAY WITH CHETHAN are encrypted using industry-standard TLS / SSL (HTTPS) encryption.
• Passwords are cryptographically hashed using modern salted bcrypt hashing algorithms.
• Download links are dynamically signed and tokenized to protect server infrastructure and user safety.



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6. User Account Deletion & Right to Be Forgotten

We respect your right to control your personal data under the Digital Personal Data Protection (DPDP) Act:

• Self-Service Deletion: You can initiate permanent account closure anytime through your account settings "Danger Zone".
• 30-Day Safety Window: When requested, your account is immediately deactivated and enters a 30-day "Pending Deletion" status. If you log back in during this period, you can cancel the deletion request.
• Permanent Removal: After 30 days without cancellation, all personal identifiers (name, email, phone number) are permanently purged from active databases. Statutory invoices and transaction records are archived solely for mandatory financial tax audits as required by Indian law.



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7. Grievance Redressal Officer (IT Rules & DPDP Act Compliance)

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of our designated Grievance Officer are published below:


• Name of Grievance Officer: Chethan Mopuru
• Designation: Founder & Platform Administrator
• Platform: PLAY WITH CHETHAN
• Email: [playwithchethan@gmail.com](mailto:playwithchethan@gmail.com) / [support@playwithchethan.com](mailto:support@playwithchethan.com)
• Helpline / WhatsApp: +91 8978045636
• Jurisdiction: Andhra Pradesh, India
• Grievance Redressal SLA: All written complaints or privacy grievances received will be acknowledged within 24 hours and resolved within 15 business days.

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8. Updates to this Policy

We reserve the right to amend this Privacy Policy as platform features evolve or legal guidelines are updated. The revised version will always be accessible at this URL with an updated effective date.